Free Shipping Over $175

FAQ

1. How long does it take to make my item?

Most items can be made within 48 hours of dedicated time; however, cure time for resin varies depending on the item. During cooler seasons, cure time is extended, as heat is what cures your item. Shipping time frames can be extended due to this.

2. Can I use my serving trays and plates to eat off of?

Resin is not meant for food. With the exception of the charcuterie board(which has a non-toxic plate on top), you should not have food come in direct contact with resin.

3. It my item waterproof?

While water will not damage a completely cure item, jewelry is not meant to be worn in the shower or pool.

4. Can I hang my item in my car?

While heat cures the resin, it is best to not leave items in a hot car, as they can yellow in color or warp.

5. Is my item dishwasher safe?

It is best to use warm soap and water to gently clean your item.

6. Are my items travel safe?

With proper prep, all items should be easy to transport.

Refunds & Exchanges

We would usually have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

However, at this time we currently have a NO exchange or refund policy.

 

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

SHIPPING TIME AFTER PRODUCTION

Approximately 7 to 10 business days after production is complete.

TRACKING INFORMATION

You will receive an email with a tracking number (depending on the shipping method chosen) once your order is shipped but sometimes due to free shipping tracking is not available.

For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.

Once orders have shipped Prism By CKB is no longer responsible for packages.

We recommend shipping methods with tracking and insurance options for protection in the event of misplaced or undelivered packages. If you have any other questions, please contact us and we will do our best to help you out.

You can find all information about what intentions are HERE

Of course, we offer readings on/at our main site. Feel free to visit, Cocoa Kitten Cocoa Kitten Bruja